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Returns & Exchanges

Rest easy, Puppy Lovers. With returns, we've got your back. 

Return or exchange any unworn, unwashed or defective merchandise by mail. Please attempt to remove as much pet hair as possible. 

  • Returns made within 30 days of the order shipment may be issued a full refund to the original form of payment or exchanged.
  • Returns made between 30-60 days of the order shipment date will be refunded via an emailed e-merchandise credit.
  • We do not allow exchanges 60+ days from the shipment date.

To initiate a return or exchange, please follow the following instructions:

Step 1: Fill out and print our return form.

Step 2: Mail your unworn items along with our returns form to the address below:

PuppyScene Returns Dept
504 Autumn Springs Ct, STE C17
Franklin, TN 37067

QUESTIONS?

How long will it take to process my return?
Please allow 1-3 weeks after we receive your return for us to process it. Once the return has been issued, you will receive an email confirming your refund or gift code.

I receive my item as a gift. What can I do?
Mark that you would prefer store credit on your returns form, and be sure we know that it was received as a gift. Once we receive the returned item(s), we will send you a code to place the new order online. 

Why don't I see a refund?
Please allow 3-5 days for the refund to show on your statement. 

More questions? Email contact@puppyscene.com